/* ===== SEiT Tickets — UI ===== claro por defecto, barra lateral, tema oscuro opcional */
@import url('https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;800&display=swap');
:root{
  --bg:#eef1f8; --card:#ffffff; --card2:#f5f8fd; --bd:#e7ecf5; --bd2:#d7e0ee;
  --tx:#1a2336; --mut:#647088; --mut2:#9aa6ba; --blue:#4361ee; --blue2:#3650c7;
  --sidebar:#15233f; --sidebar2:#1d3057; --side-tx:#cdd8ec; --side-mut:#8a9bbd;
  --ok:#16a34a; --warn:#e08a00; --danger:#e23b46;
  --grad:linear-gradient(135deg,#4361ee 0%,#5b8def 100%);
  --grad-soft:linear-gradient(135deg,#6b8cff 0%,#56c8f0 100%);
  --ring:0 0 0 3px rgba(67,97,238,.16);
  --radius:14px;
  --shadow:0 1px 2px rgba(20,30,55,.05),0 2px 6px rgba(20,30,55,.05);
  --shadow-md:0 4px 14px rgba(20,30,55,.10);
  --shadow-lg:0 14px 40px rgba(20,30,55,.16);
}
body.theme-dark{
  --bg:#0a1120; --card:#121d33; --card2:#0f1a30; --bd:#23314c; --bd2:#33425f;
  --tx:#e6ecf7; --mut:#94a3b8; --mut2:#65748c; --blue:#5b8cff; --blue2:#76a3ff;
  --sidebar:#0a1322; --sidebar2:#14233f; --side-tx:#cdd8ec; --side-mut:#7a8cb0;
  --grad:linear-gradient(135deg,#4f74ff 0%,#5b8def 100%);
  --ring:0 0 0 3px rgba(91,140,255,.22);
  --shadow:0 1px 2px rgba(0,0,0,.34);
  --shadow-md:0 6px 18px rgba(0,0,0,.40);
  --shadow-lg:0 18px 46px rgba(0,0,0,.55);
}
*{box-sizing:border-box;}
body{margin:0;background:var(--bg);color:var(--tx);font-family:'Inter',-apple-system,Segoe UI,Roboto,Arial,sans-serif;font-size:14px;line-height:1.5;-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility;}
a{color:var(--blue);text-decoration:none;}
.muted{color:var(--mut);} .err{color:var(--danger);}
h1,h2,h3{margin:0;letter-spacing:-.01em;}
::selection{background:rgba(67,97,238,.18);}
/* scrollbars sutiles */
*{scrollbar-width:thin;scrollbar-color:var(--bd2) transparent;}
*::-webkit-scrollbar{width:10px;height:10px;}
*::-webkit-scrollbar-thumb{background:var(--bd2);border-radius:8px;border:2px solid transparent;background-clip:content-box;}
*::-webkit-scrollbar-thumb:hover{background:var(--mut2);background-clip:content-box;}

/* ===== Layout: sidebar + content ===== */
.layout{display:flex;min-height:100vh;}
.sidebar{width:230px;flex:0 0 230px;background:linear-gradient(180deg,var(--sidebar2) 0%,var(--sidebar) 100%);color:var(--side-tx);display:flex;flex-direction:column;position:sticky;top:0;height:100vh;}
.side-nav{overflow-y:auto;min-height:0;flex:1;}
.side-foot{flex-shrink:0;}
.side-brand{display:flex;align-items:center;gap:11px;padding:15px 18px;font-weight:800;font-size:1.08rem;color:#fff;border-bottom:1px solid rgba(255,255,255,.08);letter-spacing:-.02em;flex:0 0 auto;}
.side-brand .logo{font-size:1.45rem;filter:drop-shadow(0 2px 6px rgba(0,0,0,.3));}
/* La navegación scrollea si no cabe; la marca y el pie quedan fijos. */
.side-nav{display:flex;flex-direction:column;padding:8px 12px 10px;gap:2px;flex:1;min-height:0;overflow-y:auto;overscroll-behavior:contain;}
.side-nav a{position:relative;display:flex;align-items:center;gap:11px;padding:8px 12px;border-radius:10px;color:var(--side-tx);font-size:.88rem;font-weight:500;transition:background .15s,color .15s;flex:0 0 auto;}
.side-nav a .side-ico{font-size:1.08rem;width:20px;text-align:center;opacity:.92;}
.side-nav a:hover{background:rgba(255,255,255,.07);color:#fff;}
.side-nav a.active{background:var(--grad);color:#fff;font-weight:600;box-shadow:0 6px 16px rgba(67,97,238,.40);}
.side-nav a.active .side-ico{opacity:1;}
.side-mext{display:none;margin-bottom:10px;}
.side-foot{padding:10px 12px;border-top:1px solid rgba(255,255,255,.08);display:flex;flex-direction:column;gap:7px;flex:0 0 auto;}
.theme-btn{background:rgba(255,255,255,.07);border:1px solid rgba(255,255,255,.13);color:var(--side-tx);cursor:pointer;border-radius:9px;padding:8px 11px;font-size:.82rem;text-align:left;transition:background .15s;}
.theme-btn:hover{background:rgba(255,255,255,.14);}
.side-user{display:flex;align-items:center;gap:10px;color:var(--side-tx);padding:5px 3px;border-radius:9px;transition:background .15s;}
.side-user:hover{background:rgba(255,255,255,.06);}
.side-ava{width:32px;height:32px;border-radius:50%;background:var(--grad-soft);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:.85rem;flex:0 0 32px;box-shadow:0 2px 6px rgba(20,30,55,.18);}
.side-user-t{display:flex;flex-direction:column;line-height:1.18;overflow:hidden;}
.side-user-t b{font-size:.83rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.side-user-t small{color:var(--side-mut);font-size:.72rem;}
.side-logout{color:var(--side-mut);font-size:.8rem;padding:2px;}
.side-logout:hover{color:#fff;}

.content{flex:1;min-width:0;display:flex;flex-direction:column;}
.content-top{display:flex;align-items:center;gap:14px;padding:12px 26px;background:color-mix(in srgb,var(--card) 88%,transparent);backdrop-filter:saturate(1.4) blur(8px);border-bottom:1px solid var(--bd);position:sticky;top:0;z-index:20;box-shadow:0 1px 0 rgba(20,30,55,.03);}
.content-title{font-size:1.18rem;font-weight:750;white-space:nowrap;letter-spacing:-.02em;}
.top-search{flex:1;max-width:460px;margin-left:8px;display:flex;align-items:center;gap:9px;background:var(--card2);border:1px solid var(--bd);border-radius:26px;padding:8px 16px;transition:border-color .15s,box-shadow .15s,background .15s;}
.top-search:focus-within{border-color:var(--blue);background:var(--card);box-shadow:var(--ring);}
.top-search .ts-ico{color:var(--mut2);font-size:.95rem;}
.top-search input{flex:1;border:none;background:transparent;color:var(--tx);outline:none;font-size:.9rem;}
.btn-new{margin-left:auto;background:linear-gradient(135deg,#13c08a,#0ea372);color:#fff;padding:9px 17px;border-radius:26px;font-weight:650;font-size:.86rem;display:flex;align-items:center;gap:7px;white-space:nowrap;box-shadow:0 4px 12px rgba(16,185,129,.34);transition:transform .12s,box-shadow .12s,filter .12s;}
.btn-new:hover{filter:brightness(1.05);transform:translateY(-1px);box-shadow:0 6px 18px rgba(16,185,129,.42);}
.top-user{display:flex;}
.top-user .side-ava{width:36px;height:36px;}
/* campanita de notificaciones */
.bell-wrap{position:relative;}
.top-bell{position:relative;background:var(--card2);border:1px solid var(--bd);width:38px;height:38px;border-radius:50%;cursor:pointer;font-size:1.05rem;color:var(--mut);transition:background .15s,border-color .15s;}
.top-bell:hover{background:var(--bd);border-color:var(--blue);}
.bell-badge{position:absolute;top:-4px;right:-4px;min-width:18px;height:18px;padding:0 4px;background:var(--danger);color:#fff;border-radius:10px;font-size:.66rem;font-weight:800;display:flex;align-items:center;justify-content:center;box-shadow:0 0 0 2px var(--card);}
.bell-badge[hidden]{display:none;}
.bell-pop{position:absolute;top:calc(100% + 9px);right:0;width:340px;max-width:90vw;max-height:70vh;overflow:auto;background:var(--card);border:1px solid var(--bd);border-radius:13px;box-shadow:var(--shadow-lg);z-index:60;display:none;}
.bell-pop.show{display:block;animation:fadeup .14s cubic-bezier(.22,1,.36,1);}
.bell-h{display:flex;align-items:center;justify-content:space-between;padding:12px 15px;border-bottom:1px solid var(--bd);font-size:.92rem;position:sticky;top:0;background:var(--card);}
.bell-h button{background:none;border:none;color:var(--blue);cursor:pointer;font-size:.78rem;font-weight:600;}
.bell-empty{padding:28px;text-align:center;color:var(--mut);font-size:.85rem;}
.bell-item{display:block;padding:11px 15px;border-bottom:1px solid var(--bd);color:var(--tx);text-decoration:none;transition:background .12s;}
.bell-item:last-child{border-bottom:none;}
.bell-item:hover{background:var(--card2);}
.bell-item.unread{background:color-mix(in srgb,var(--blue) 7%,var(--card));}
.bell-item.unread .bell-t::before{content:"";display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--blue);margin-right:7px;vertical-align:middle;}
.bell-t{font-weight:600;font-size:.86rem;line-height:1.3;}
.bell-b{font-size:.8rem;color:var(--mut);margin-top:2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;}
.bell-time{font-size:.72rem;color:var(--mut2);margin-top:3px;}
.burger{display:none;background:none;border:none;font-size:1.3rem;color:var(--tx);cursor:pointer;}
.main{padding:26px 28px;max-width:1500px;width:100%;animation:fadeup .35s cubic-bezier(.22,1,.36,1);}
@keyframes fadeup{from{opacity:0;transform:translateY(8px);}to{opacity:1;transform:none;}}

/* ===== Comunes ===== */
.page-head{display:flex;align-items:baseline;gap:12px;margin-bottom:18px;flex-wrap:wrap;}
.page-head h2{display:none;}
.pill{background:var(--card2);border:1px solid var(--bd);color:var(--mut);padding:3px 11px;border-radius:20px;font-size:.78rem;}
.card{background:var(--card);border:1px solid var(--bd);border-radius:var(--radius);box-shadow:var(--shadow);}
.searchbar{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:14px;}
.searchbar input{flex:1;min-width:240px;padding:10px 14px;background:var(--card);color:var(--tx);border:1px solid var(--bd2);border-radius:10px;font-size:.9rem;transition:border-color .15s,box-shadow .15s;}
.searchbar input:focus{outline:none;border-color:var(--blue);box-shadow:var(--ring);}
.btn{background:var(--grad);color:#fff;border:none;padding:9px 17px;border-radius:10px;cursor:pointer;font-size:.86rem;font-weight:600;box-shadow:0 3px 9px rgba(67,97,238,.26);transition:transform .12s,box-shadow .12s,filter .12s;}
.btn:hover{filter:brightness(1.05);transform:translateY(-1px);box-shadow:0 6px 16px rgba(67,97,238,.34);}
.btn:active{transform:translateY(0);}
.btn:disabled{opacity:.45;cursor:default;box-shadow:none;transform:none;}
.btn.ghost{background:var(--card);color:var(--tx);border:1px solid var(--bd2);box-shadow:none;}
.btn.ghost:hover{background:var(--card2);border-color:var(--blue);filter:none;}

/* chips */
.chips{display:flex;gap:7px;flex-wrap:wrap;margin-bottom:14px;}
.chip{cursor:pointer;background:var(--card);border:1px solid var(--bd2);color:var(--tx);padding:6px 14px;border-radius:20px;font-size:.8rem;font-weight:500;transition:border-color .15s,background .15s,color .15s;}
.chip:hover{border-color:var(--blue);color:var(--blue);}
.chip.on{background:var(--grad);color:#fff;border-color:transparent;box-shadow:0 3px 10px rgba(67,97,238,.3);}
.chip b{margin-left:4px;opacity:.85;}

/* tablas */
.split{display:flex;gap:16px;align-items:flex-start;flex-wrap:wrap;}
.list-col{flex:1;min-width:340px;}
.grid{border-collapse:separate;border-spacing:0;width:100%;font-size:.87rem;}
.grid th{background:var(--card2);color:var(--mut);padding:11px 14px;text-align:left;white-space:nowrap;font-weight:600;font-size:.72rem;text-transform:uppercase;letter-spacing:.04em;border-bottom:1px solid var(--bd);}
.grid td{padding:12px 14px;border-bottom:1px solid var(--bd);white-space:nowrap;}
.grid tbody tr{cursor:pointer;transition:background .12s;}
.grid tbody tr:hover{background:var(--card2);}
.grid tbody tr:last-child td{border-bottom:none;}
.grid td.ttl{max-width:380px;overflow:hidden;text-overflow:ellipsis;color:var(--tx);font-weight:500;}
.grid td.code{color:var(--blue);font-weight:700;}
.badge{display:inline-block;padding:3px 10px;border-radius:20px;font-size:.72rem;font-weight:600;white-space:nowrap;}
/* ===== Estados de ticket — paleta de alto contraste y hue por etapa ===== */
.badge[class*="k-"]{border:1px solid transparent;font-weight:700;}
.k-open        {background:#dbeafe;color:#1e3a8a;border-color:#93c5fd;}  /* Abierto     · azul    */
.k-in_progress {background:#fde68a;color:#7c2d12;border-color:#f59e0b;}  /* En proceso  · ámbar   */
.k-waiting     {background:#ffd9b3;color:#9a3412;border-color:#fb923c;}  /* En espera   · naranjo */
.k-solved      {background:#bbf7d0;color:#14532d;border-color:#4ade80;}  /* Solucionado · verde   */
.k-closed      {background:#dde3ea;color:#1f2937;border-color:#9aa7b8;}  /* Cerrado     · gris    */
.k-cancelled,.k-canceled{background:#fecaca;color:#7f1d1d;border-color:#f87171;} /* Cancelado · rojo */
.k-reopened    {background:#e9d5ff;color:#581c87;border-color:#c084fc;}  /* Reabierto   · morado  */
.pager{display:flex;gap:10px;align-items:center;justify-content:center;margin-top:16px;}

/* detalle (panel ticket) */
.detail{flex:1;min-width:360px;max-width:600px;position:sticky;top:78px;}
.detail-head{display:flex;justify-content:space-between;align-items:center;padding:14px 18px;border-bottom:1px solid var(--bd);}
.detail-head h3{font-size:1.02rem;font-weight:700;}
.detail-body{padding:18px;max-height:calc(100vh - 170px);max-height:calc(100dvh - 170px);overflow:auto;}
/* drawer lateral (ficha de ticket) */
.list-card{overflow-x:auto;}
.drawer-backdrop{position:fixed;inset:0;background:rgba(15,23,42,.46);backdrop-filter:blur(2px);opacity:0;visibility:hidden;transition:opacity .22s;z-index:90;}
.drawer-backdrop.open{opacity:1;visibility:visible;}
.drawer{position:fixed;top:0;right:0;height:100vh;height:100dvh;width:600px;max-width:94vw;background:var(--card);border-left:1px solid var(--bd);box-shadow:var(--shadow-lg);z-index:100;transform:translateX(102%);transition:transform .28s cubic-bezier(.4,0,.2,1);display:flex;flex-direction:column;}
.drawer.open{transform:translateX(0);}
.drawer .detail-head{padding:16px 22px;border-bottom:1px solid var(--bd);position:sticky;top:0;background:var(--card);z-index:2;}
.drawer-x{background:var(--card2);border:1px solid var(--bd2);border-radius:9px;font-size:1.25rem;line-height:1;width:34px;height:34px;cursor:pointer;color:var(--mut);transition:background .15s,color .15s;}
.drawer-x:hover{background:var(--bd);color:var(--tx);}
.drawer .detail-body{padding:20px 22px;max-height:none;overflow:auto;flex:1;}
.drawer-actions{display:flex;gap:8px;align-items:center;}
/* modo pantalla completa (panel ancho centrado, 2 columnas) */
.drawer.full{width:min(1200px,96vw);height:94vh;top:3vh;right:auto;left:50%;transform:translateX(-50%) scale(.98);opacity:0;border:1px solid var(--bd);border-radius:18px;box-shadow:var(--shadow-lg);transition:transform .26s cubic-bezier(.22,1,.36,1),opacity .2s;}
.drawer.full.open{transform:translateX(-50%) scale(1);opacity:1;}
.d-grid{display:block;}
.drawer.full .d-grid{display:grid;grid-template-columns:minmax(300px,36%) 1fr;gap:26px;align-items:start;}
.drawer.full .d-conv{border-left:1px solid var(--bd);padding-left:26px;}
.drawer.full #drawer-full{background:var(--grad);color:#fff;border-color:transparent;}
@media(max-width:760px){.drawer.full .d-grid{grid-template-columns:1fr;}.drawer.full .d-conv{border-left:none;padding-left:0;}}
.kv{width:100%;font-size:.85rem;margin-bottom:14px;}
.kv td:first-child{color:var(--mut);padding:4px 10px 4px 0;white-space:nowrap;vertical-align:top;width:1%;}
.kv td:last-child{color:var(--tx);padding:4px 0;font-weight:500;}
.desc{background:var(--card2);border:1px solid var(--bd);padding:14px;border-radius:11px;color:var(--tx);font-size:.86rem;margin-bottom:16px;overflow-wrap:anywhere;}
.desc img,.msg-b img{max-width:100%;height:auto;}
.desc table,.msg-b table{max-width:100%;border-collapse:collapse;margin:.3em 0;}
.desc td,.desc th,.msg-b td,.msg-b th{border:1px solid var(--bd2);padding:4px 7px;}
.desc a,.msg-b a{color:var(--blue);}
.desc p,.msg-b p{margin:.4em 0;}
.sec{color:var(--mut);font-size:.72rem;font-weight:700;letter-spacing:.06em;text-transform:uppercase;margin:18px 0 9px;}

/* tareas */
.task{font-size:.85rem;color:var(--tx);padding:7px 0;display:flex;align-items:center;gap:9px;border-bottom:1px solid var(--bd);}
.task:last-of-type{border-bottom:none;}
.task input[type=checkbox]{width:16px;height:16px;cursor:pointer;accent-color:var(--blue);}
.task .task-t{flex:0 1 auto;}
.task .task-t.done{text-decoration:line-through;color:var(--mut2);}
.task .muted{font-size:.76rem;}
.task .due{font-size:.74rem;color:var(--warn);margin-left:auto;white-space:nowrap;}
.task .due.over{color:var(--danger);font-weight:650;}
.task-del{background:none;border:none;color:var(--mut2);cursor:pointer;font-size:1.05rem;padding:0 4px;line-height:1;}
.task-del:hover{color:var(--danger);}
.task-add{display:flex;gap:7px;flex-wrap:wrap;margin-top:10px;}
.task-add input,.task-add select{padding:8px 10px;background:var(--card);color:var(--tx);border:1px solid var(--bd2);border-radius:9px;font-size:.82rem;}
.task-add #nt-title,.task-add #collab-search,.task-add #appr-search{flex:1;min-width:150px;}

/* SLA */
.sla-box{display:flex;gap:10px;flex-wrap:wrap;margin:4px 0 12px;}
.sla-leg{flex:1;min-width:180px;background:var(--card2);border:1px solid var(--bd);border-radius:11px;padding:10px 12px;display:flex;flex-direction:column;gap:2px;}
.sla-lab{font-size:.72rem;color:var(--mut);text-transform:uppercase;letter-spacing:.03em;font-weight:600;}
.sla-st{font-weight:700;font-size:.86rem;}
.sla-due{font-size:.72rem;}
.att-ico{font-size:.9rem;}
.csat-box{background:var(--card2);border:1px solid var(--bd);border-radius:11px;padding:9px 12px;margin-bottom:12px;font-size:.85rem;}
.csat-stars{color:#f59e0b;font-size:1.05rem;letter-spacing:2px;}
/* acciones (estado/prioridad/asignar) */
.actions{display:flex;gap:12px;flex-wrap:wrap;margin:6px 0 16px;padding:14px;background:var(--card2);border:1px solid var(--bd);border-radius:12px;}
.actions label{display:flex;flex-direction:column;gap:5px;font-size:.7rem;color:var(--mut);font-weight:700;text-transform:uppercase;letter-spacing:.04em;}
.actions select{padding:8px 10px;background:var(--card);color:var(--tx);border:1px solid var(--bd2);border-radius:9px;font-size:.84rem;min-width:130px;transition:border-color .15s,box-shadow .15s;}
.actions select:focus{outline:none;border-color:var(--blue);box-shadow:var(--ring);}

/* respuesta */
.reply-box{background:var(--card2);border:1px solid var(--bd);border-radius:12px;padding:13px;margin-bottom:14px;}
.reply-box textarea,.reply-box .reply-rich{width:100%;padding:12px;background:var(--card);color:var(--tx);border:1px solid var(--bd2);border-radius:9px;font-size:1rem;resize:vertical;font-family:inherit;transition:border-color .15s,box-shadow .15s;}
.reply-box textarea:focus,.reply-box .reply-rich:focus{outline:none;border-color:var(--blue);box-shadow:var(--ring);}
.reply-box textarea{min-height:200px;}
.reply-box .reply-rich{min-height:200px;max-height:540px;overflow:auto;resize:none;}
.reply-box .reply-rich:empty:before{content:attr(data-ph);color:var(--mut2);}
.reply-box .reply-rich img{max-width:100%;border-radius:8px;margin:6px 0;display:block;}
.reply-row{display:flex;align-items:center;gap:16px;margin-top:9px;flex-wrap:wrap;}
.rtype{font-size:.82rem;color:var(--tx);display:flex;align-items:center;gap:6px;cursor:pointer;}
.reply-row .btn{margin-left:auto;}
.reply-box.note-mode{background:#fff8e6;border-color:#fde9a9;}
body.theme-dark .reply-box.note-mode{background:#3a2c08;border-color:#7a5b15;}
.reply-box.note-mode textarea,.reply-box.note-mode .reply-rich{background:#fffdf5;border-color:#fde9a9;}
body.theme-dark .reply-box.note-mode textarea,body.theme-dark .reply-box.note-mode .reply-rich{background:#2a2206;border-color:#7a5b15;}
.reply-box.note-mode .reply-row>.btn{background:#d97706;border-color:#d97706;color:#fff;}
.tpl-wrap{position:relative;}
.tpl-pop{position:absolute;bottom:calc(100% + 6px);left:0;min-width:248px;max-width:340px;max-height:300px;overflow:auto;background:var(--card);border:1px solid var(--bd);border-radius:12px;box-shadow:var(--shadow-lg);padding:7px;display:none;z-index:45;}
.tpl-pop.show{display:block;animation:fadeup .14s cubic-bezier(.22,1,.36,1);}
.tpl-grp{font-size:.64rem;text-transform:uppercase;letter-spacing:.05em;color:var(--mut);font-weight:800;margin:7px 6px 3px;}
.tpl-grp:first-child{margin-top:2px;}
.tpl-it{display:block;width:100%;text-align:left;background:none;border:none;padding:9px 9px;border-radius:7px;cursor:pointer;color:var(--tx);font-size:.86rem;}
.tpl-it:hover{background:var(--card2);color:var(--blue);}

/* mensajes (conversación) */
.msg{background:var(--card2);border:1px solid var(--bd);border-radius:12px;padding:12px 14px;margin-bottom:10px;transition:box-shadow .12s;}
.msg:hover{box-shadow:var(--shadow);}
.msg.note{background:#fff8e6;border-color:#fde9a9;}
body.theme-dark .msg.note{background:#3a2c08;border-color:#7a5b15;}
.msg-h{display:flex;justify-content:space-between;font-size:.75rem;color:var(--mut);margin-bottom:6px;}
.msg-h span:first-child{color:var(--blue);font-weight:600;}
.msg-b{color:var(--tx);font-size:.86rem;overflow-wrap:anywhere;}

.side-ver{margin-top:8px;text-align:center;color:var(--side-mut);font-size:.68rem;opacity:.8;letter-spacing:.02em;}

/* tarjeta de Proceso (motor de ejecución) en la ficha */
.proc-card{border-left:3px solid var(--blue);}
.proc-card .tk2-card-h{display:flex;align-items:center;gap:6px;}
.proc-badge{font-size:.66rem;font-weight:700;border-radius:9px;padding:1px 8px;}
.proc-running,.proc-waiting{background:#dbeafe;color:#1e40af;} body.theme-dark .proc-running,body.theme-dark .proc-waiting{background:#13233f;color:#93c5fd;}
.proc-paused{background:#fef3c7;color:#92400e;}
.proc-canceled{background:#e5e7eb;color:#4b5563;}
.proc-badge.proc-done{background:#dcfce7;color:#166534;}
.proc-prog{font-size:.7rem;color:var(--mut);font-weight:600;margin-left:auto;}
.proc-now{margin-bottom:7px;}
.proc-f{margin:7px 0;}
.proc-f>label{display:block;font-size:.78rem;color:var(--mut);font-weight:600;margin-bottom:3px;}
.proc-f input,.proc-f select{width:100%;padding:8px 10px;border:1px solid var(--bd2);border-radius:9px;background:var(--card);color:var(--tx);font-size:.88rem;font-family:inherit;}
.proc-f input:focus,.proc-f select:focus{outline:none;border-color:var(--blue);box-shadow:var(--ring);}
.proc-fchk{display:flex;align-items:center;gap:7px;font-size:.86rem;color:var(--tx);margin:8px 0;}
.proc-vals{margin-top:10px;border-top:1px solid var(--bd);padding-top:8px;font-size:.82rem;display:flex;flex-direction:column;gap:3px;}
.proc-done{padding:8px 11px;border-radius:9px;background:#dcfce7;color:#166534;font-weight:600;}
body.theme-dark .proc-done{background:#0f2a1a;color:#86efac;}

/* trazabilidad (línea de tiempo del ticket) */
.tl{position:relative;}
.tl-item{display:flex;gap:11px;padding:7px 0;position:relative;}
.tl-item:not(:last-child)::before{content:"";position:absolute;left:13px;top:30px;bottom:-7px;width:2px;background:var(--bd);}
.tl-ic{flex:0 0 28px;width:28px;height:28px;border-radius:50%;background:var(--card2);border:1px solid var(--bd);display:flex;align-items:center;justify-content:center;font-size:.82rem;z-index:1;}
.tl-b{flex:1;min-width:0;padding-top:2px;}
.tl-t{font-size:.86rem;color:var(--tx);font-weight:500;overflow-wrap:anywhere;}
.tl-m{font-size:.73rem;color:var(--mut);margin-top:1px;}
.tl-m b{color:var(--tx);font-weight:600;}

/* visor de imágenes (lightbox) */
.msg-b img{cursor:zoom-in;transition:filter .15s;}
.msg-b img:hover{filter:brightness(.92);}
.lightbox{position:fixed;inset:0;background:rgba(8,12,22,.9);z-index:200;display:none;align-items:center;justify-content:center;padding:24px;animation:fadeup .15s;}
.lightbox.open{display:flex;}
.lightbox .lb-img{max-width:95vw;max-height:84vh;border-radius:10px;box-shadow:0 24px 70px rgba(0,0,0,.55);}
.lb-bar{position:fixed;top:16px;right:18px;display:flex;gap:10px;align-items:center;z-index:201;}
.lb-bar .btn{padding:8px 15px;font-size:.85rem;}
.lb-close{background:rgba(255,255,255,.16);color:#fff;border:none;width:40px;height:40px;border-radius:50%;font-size:1.15rem;cursor:pointer;line-height:1;}
.lb-close:hover{background:rgba(255,255,255,.28);}

/* selector de agentes (chips con avatar) — mesa primero, luego sus agentes */
.agent-pick{display:flex;flex-wrap:wrap;gap:8px;align-items:center;min-height:40px;}
.agent-pick .ap-hint{color:var(--mut2);font-size:.82rem;padding:6px 2px;}
.agent-chip{display:inline-flex;align-items:center;gap:8px;padding:5px 13px 5px 5px;border:1px solid var(--bd2);border-radius:22px;cursor:pointer;background:var(--card);color:var(--tx);font-size:.84rem;font-family:inherit;transition:border-color .15s,background .15s,box-shadow .15s,transform .1s;animation:fadeup .18s cubic-bezier(.22,1,.36,1) both;}
.agent-chip:hover{border-color:var(--blue);background:var(--card2);transform:translateY(-1px);}
.agent-chip.on{border-color:var(--blue);background:color-mix(in srgb,var(--blue) 13%,var(--card));box-shadow:var(--ring);font-weight:650;}
.agent-chip .ap-ava{width:26px;height:26px;border-radius:50%;background:var(--grad-soft);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:.7rem;flex:0 0 26px;}
.agent-chip.none .ap-ava{background:var(--bd2);color:var(--mut);}

/* formularios / banners */
.form-col{display:flex;flex-direction:column;gap:6px;}
.form-col label{font-size:.78rem;color:var(--mut);margin-top:6px;font-weight:600;}
.form-col input{padding:10px 13px;background:var(--card);color:var(--tx);border:1px solid var(--bd2);border-radius:10px;transition:border-color .15s,box-shadow .15s;}
.form-col input:focus{outline:none;border-color:var(--blue);box-shadow:var(--ring);}
.form-col .btn{margin-top:14px;}
.banner-warn{background:#fef3c7;color:#92400e;border:1px solid #fde68a;padding:12px 15px;border-radius:11px;margin-bottom:14px;}
.banner-ok{background:#dcfce7;color:#166534;border:1px solid #bbf7d0;padding:11px 14px;border-radius:11px;margin-bottom:12px;}
.banner-err{background:#fee2e2;color:#991b1b;border:1px solid #fecaca;padding:11px 14px;border-radius:11px;margin-bottom:12px;}

/* autocompletar */
.ac-results{margin-top:5px;}
.ac-item{padding:9px 11px;background:var(--card);border:1px solid var(--bd);border-radius:9px;margin-bottom:5px;cursor:pointer;font-size:.84rem;transition:border-color .15s,background .15s;}
.ac-item:hover{border-color:var(--blue);background:var(--card2);}

/* aprobaciones */
.appr{display:flex;justify-content:space-between;gap:10px;align-items:flex-start;background:var(--card2);border:1px solid var(--bd);border-radius:11px;padding:11px 13px;margin-bottom:9px;font-size:.84rem;}
.appr-btns{display:flex;gap:6px;flex-shrink:0;}

/* inbox tabs */
.inbox-tabs{display:flex;gap:9px;flex-wrap:wrap;}
.inbox-tab{cursor:pointer;background:var(--card);color:var(--tx);padding:9px 17px;border-radius:11px;font-size:.86rem;border:1px solid var(--bd2);font-weight:550;box-shadow:var(--shadow);transition:border-color .15s,color .15s,transform .12s;}
.inbox-tab:hover{border-color:var(--blue);color:var(--blue);transform:translateY(-1px);}
.inbox-tab.on{background:var(--grad);color:#fff;border-color:transparent;box-shadow:0 4px 12px rgba(67,97,238,.3);}
.inbox-tab b{background:rgba(0,0,0,.12);padding:0 7px;border-radius:10px;margin-left:6px;font-size:.78rem;}
.inbox-tab.on b{background:rgba(255,255,255,.24);}

/* form grid (nueva solicitud / admin) */
.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:15px;}
.form-grid>div{display:flex;flex-direction:column;gap:5px;}
.form-grid .fg-full{grid-column:1/-1;}
.form-grid label{font-size:.78rem;color:var(--mut);font-weight:600;}
.form-grid input,.form-grid select,.form-grid textarea{padding:10px 12px;background:var(--card);color:var(--tx);border:1px solid var(--bd2);border-radius:10px;font-size:.9rem;font-family:inherit;transition:border-color .15s,box-shadow .15s;}
.form-grid input:focus,.form-grid select:focus,.form-grid textarea:focus{outline:none;border-color:var(--blue);box-shadow:var(--ring);}
@media(max-width:640px){.form-grid{grid-template-columns:1fr;}}
/* barra de acción masiva (admin / tickets) */
.bulkbar{display:flex;align-items:center;gap:9px;flex-wrap:wrap;background:linear-gradient(135deg,color-mix(in srgb,var(--blue) 8%,var(--card)),var(--card2));border:1px solid var(--bd);border-radius:11px;padding:11px 14px;margin-bottom:10px;font-size:.85rem;box-shadow:var(--shadow);}
.bulkbar select{padding:7px 10px;background:var(--card);color:var(--tx);border:1px solid var(--bd2);border-radius:9px;}
/* categorías en cascada */
.cat-levels{display:flex;flex-wrap:wrap;gap:8px;}
.cat-sel{padding:10px 12px;background:var(--card);color:var(--tx);border:1px solid var(--bd2);border-radius:10px;font-size:.88rem;min-width:170px;}
#cat-path{display:block;margin-top:4px;font-size:.78rem;color:var(--blue);}

/* dashboard */
.kpi-row{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(165px,100%),1fr));gap:15px;}
.kpi{position:relative;display:block;background:var(--card);border:1px solid var(--bd);border-radius:var(--radius);padding:18px 20px;box-shadow:var(--shadow);color:inherit;text-decoration:none;cursor:pointer;overflow:hidden;transition:box-shadow .14s,transform .14s,border-color .14s;}
.kpi::before{content:"";position:absolute;left:0;top:0;bottom:0;width:4px;background:var(--kc,var(--blue));opacity:.9;}
a.kpi:hover{box-shadow:var(--shadow-md);transform:translateY(-3px);border-color:var(--kc,var(--blue));}
.kpi-n{font-size:2.1rem;font-weight:800;color:var(--tx);line-height:1;letter-spacing:-.02em;}
.kpi-l{font-size:.82rem;color:var(--mut);margin-top:7px;font-weight:500;}
/* tablero: grilla de widgets */
.dash-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-top:16px;}
@media(max-width:820px){.dash-grid{grid-template-columns:1fr;}}
.dash-card{background:var(--card);border:1px solid var(--bd);border-radius:var(--radius);box-shadow:var(--shadow);padding:18px 20px;}
.dash-card-h{font-weight:700;font-size:.92rem;margin-bottom:14px;}
.dash-card.hero{display:flex;flex-direction:column;justify-content:center;align-items:center;background:linear-gradient(150deg,color-mix(in srgb,var(--blue) 10%,var(--card)),var(--card));}
.dash-hero-n{font-size:4.2rem;font-weight:800;line-height:1;letter-spacing:-.03em;background:var(--grad);-webkit-background-clip:text;background-clip:text;-webkit-text-fill-color:transparent;margin:6px 0;}
a.bar-row{text-decoration:none;color:inherit;border-radius:8px;padding:2px 4px;margin:0 -4px 9px;transition:background .12s;}
a.bar-row:hover{background:var(--card2);}
a.bar-row:hover .bar-lab{color:var(--blue);}
.bar-row{display:flex;align-items:center;gap:10px;margin-bottom:9px;font-size:.84rem;}
.bar-lab{flex:0 0 40%;color:var(--tx);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;}
.bar-track{flex:1;background:var(--card2);border-radius:8px;height:16px;overflow:hidden;}
.bar-fill{display:block;height:100%;background:var(--grad-soft);border-radius:8px;}
.bar-val{flex:0 0 auto;color:var(--mut);min-width:44px;text-align:right;font-weight:600;}

/* MI TRABAJO (buckets + tarjetas + resumen) */
.mw{display:flex;gap:18px;align-items:flex-start;}
.mw-main{flex:1;min-width:0;}
.mw-side{flex:0 0 250px;display:flex;flex-direction:column;gap:12px;position:sticky;top:78px;}
.mw-buckets{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(122px,100%),1fr));gap:11px;margin-bottom:18px;}
.mw-bucket{background:var(--card);border:1px solid var(--bd);border-radius:var(--radius);padding:14px 11px;text-align:center;cursor:pointer;box-shadow:var(--shadow);transition:border-color .14s,transform .14s,box-shadow .14s;position:relative;}
.mw-bucket:hover{border-color:var(--blue);transform:translateY(-2px);box-shadow:var(--shadow-md);}
.mw-bucket.on{border-color:transparent;box-shadow:0 0 0 2px var(--blue) inset,var(--shadow-md);}
.mw-b-ico{font-size:1.4rem;}
.mw-b-n{position:absolute;top:9px;right:11px;font-weight:800;color:var(--blue);font-size:.98rem;}
.mw-b-lab{font-size:.74rem;color:var(--mut);margin-top:5px;font-weight:600;}
.mw-toolbar{display:flex;gap:10px;margin-bottom:14px;}
.mw-search{flex:1;padding:10px 14px;background:var(--card);color:var(--tx);border:1px solid var(--bd2);border-radius:10px;transition:border-color .15s,box-shadow .15s;}
.mw-search:focus{outline:none;border-color:var(--blue);box-shadow:var(--ring);}
.mw-toolbar select{padding:10px 12px;background:var(--card);color:var(--tx);border:1px solid var(--bd2);border-radius:10px;}
.mw-cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(min(270px,100%),1fr));gap:15px;}
.empty{padding:44px;text-align:center;color:var(--mut);}
.badge{display:inline-flex;align-items:center;gap:6px;}
.badge::before{content:'';width:6px;height:6px;border-radius:50%;background:currentColor;flex-shrink:0;}
.tk-ava{position:relative;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;color:#fff;font-weight:700;overflow:hidden;flex-shrink:0;vertical-align:middle;}
.tk-ava img{position:absolute;inset:0;width:100%;height:100%;object-fit:cover;}
.msg-solbtn{opacity:0;margin-right:10px;background:var(--card);border:1px solid var(--ok);color:var(--ok);border-radius:7px;padding:2px 9px;font-size:.7rem;font-weight:700;cursor:pointer;transition:opacity .15s;}
.tk2-msg:hover .msg-solbtn{opacity:1;}
@media(max-width:820px){.msg-solbtn{opacity:1;}}
.tk-mention{background:#e0e7ff;color:#3730a3;border-radius:6px;padding:1px 6px;font-weight:600;font-size:.92em;}
body.theme-dark .tk-mention{background:#312e81;color:#c7d2fe;}
.mw-card{display:block;color:inherit;text-decoration:none;background:var(--card);border:1px solid var(--bd);border-radius:var(--radius);padding:15px;box-shadow:var(--shadow);cursor:pointer;transition:box-shadow .14s,transform .14s,border-color .14s;}
.mw-card:hover{box-shadow:var(--shadow-md);transform:translateY(-3px);border-color:color-mix(in srgb,var(--blue) 30%,var(--bd));}
.mw-c-top{display:flex;align-items:center;justify-content:space-between;margin-bottom:10px;}
.mw-c-un{background:var(--danger);color:#fff;font-size:.66rem;font-weight:600;padding:2px 9px;border-radius:10px;}
.mw-c-pri{font-size:.7rem;font-weight:600;border:1px solid;padding:1px 8px;border-radius:10px;}
.mw-c-title{font-size:.92rem;font-weight:600;color:var(--tx);line-height:1.35;margin-bottom:10px;min-height:2.5em;}
.mw-c-cat{font-size:.76rem;color:var(--mut);margin-bottom:12px;}
.mw-c-foot{display:flex;align-items:center;justify-content:space-between;border-top:1px solid var(--bd);padding-top:11px;}
.mw-c-req{display:flex;align-items:center;gap:8px;overflow:hidden;}
.mw-c-ava{width:28px;height:28px;border-radius:50%;background:var(--grad-soft);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:.74rem;flex:0 0 28px;}
.mw-c-reqn{display:flex;flex-direction:column;line-height:1.15;font-size:.78rem;color:var(--tx);overflow:hidden;}
.mw-c-reqn small{color:var(--mut2);font-size:.68rem;}
.mw-c-code{color:var(--blue);font-weight:700;font-size:.74rem;white-space:nowrap;}
.mw-c-actions{display:flex;gap:8px;margin-top:11px;padding-top:11px;border-top:1px solid var(--bd);}
.qa{flex:1;display:inline-flex;align-items:center;justify-content:center;gap:5px;font-size:.78rem;font-weight:600;padding:8px 10px;border:1px solid var(--bd2);background:var(--card);color:var(--tx);border-radius:9px;cursor:pointer;transition:border-color .15s,color .15s,background .15s;}
.qa:hover{border-color:var(--blue);color:var(--blue);background:var(--card2);}
.mw-widget{background:var(--card);border:1px solid var(--bd);border-radius:var(--radius);padding:15px;display:flex;align-items:center;gap:13px;box-shadow:var(--shadow);cursor:pointer;transition:border-color .14s,transform .14s;}
.mw-widget:hover{border-color:var(--blue);transform:translateY(-2px);}
.mw-w-n{font-size:1.8rem;font-weight:800;color:var(--blue);min-width:38px;text-align:center;}
.mw-widget b{font-size:.85rem;} .mw-widget small{display:block;color:var(--mut);font-size:.72rem;}
@media(max-width:820px){
  .mw{flex-direction:column;gap:14px;}
  .mw-main{width:100%;max-width:100%;min-width:0;}
  .mw-side{flex:1 1 auto;width:100%;position:static;flex-direction:row;}
  .mw-widget{flex:1 1 0;min-width:0;}
  .mw-cards{grid-template-columns:1fr;}      /* una sola columna: las tarjetas nunca se cortan */
  .mw-card{min-width:0;max-width:100%;}
  .mw-buckets{grid-template-columns:repeat(3,1fr);}
  .mw-toolbar{flex-wrap:wrap;}
  .mw-search{flex:1 1 100%;min-width:0;}
  .mw-toolbar select{flex:1 1 auto;min-width:0;}
}
/* panel de coordinador (agentes a la izquierda, tickets sin asignar a la derecha) */
.kcount{background:var(--bd);color:var(--mut);border-radius:12px;padding:1px 10px;font-size:.76rem;}
.coord2{display:flex;gap:18px;align-items:flex-start;}
.coord2-agents{flex:1;min-width:0;}
.coord2-sort{display:flex;align-items:center;gap:6px;margin-bottom:12px;font-size:.82rem;color:var(--mut);}
.cs-btn{background:none;border:1px solid transparent;color:var(--mut);cursor:pointer;font-size:.8rem;padding:5px 11px;border-radius:8px;transition:background .15s,color .15s;}
.cs-btn:hover{background:var(--card2);}
.cs-btn.on{background:var(--grad);color:#fff;box-shadow:0 3px 9px rgba(67,97,238,.28);}
.ag-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(min(252px,100%),1fr));gap:15px;}
.agcard{background:var(--card);border:1px solid var(--bd);border-radius:var(--radius);padding:15px;box-shadow:var(--shadow);transition:box-shadow .14s,transform .14s,border-color .14s;cursor:pointer;}
.agcard.agcard-over{outline:2px dashed var(--blue);outline-offset:-2px;background:color-mix(in srgb,var(--blue) 8%,var(--card));}
body.theme-dark .agcard.agcard-over{background:#16223a;}
.agcard-top{display:flex;align-items:flex-start;gap:11px;margin-bottom:12px;}
.agcard-ava{width:42px;height:42px;border-radius:50%;background:var(--grad-soft);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:1.02rem;flex:0 0 42px;box-shadow:0 3px 8px rgba(20,30,55,.2);}
.agcard-id{display:flex;flex-direction:column;line-height:1.2;overflow:hidden;}
.agcard-id b{font-size:.92rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.agcard-role{font-size:.72rem;color:var(--mut);}
.agcard-id{flex:1;}
.ag-st{font-size:.66rem;font-weight:700;padding:3px 10px;border-radius:12px;white-space:nowrap;margin-left:auto;align-self:flex-start;}
.hr-row{display:flex;align-items:center;gap:10px;padding:7px 0;border-bottom:1px solid var(--bd);}
.hr-day{flex:0 0 130px;font-size:.85rem;display:flex;align-items:center;gap:7px;cursor:pointer;}
.hr-row input[type=time]{padding:7px 9px;border:1px solid var(--bd2);border-radius:8px;background:var(--card);color:var(--tx);}
.agcard-metrics{display:flex;text-align:center;padding:13px 0;border-top:1px solid var(--bd);border-bottom:1px solid var(--bd);}
.agcard-metrics>div{flex:1;}
.agcard-metrics>div+div{border-left:1px solid var(--bd);}
.agcard-metrics b{display:block;font-size:1.4rem;font-weight:800;color:var(--tx);}
.agcard-metrics b.hot{color:var(--blue);}
.agcard-metrics small{font-size:.7rem;color:var(--mut);}
.agcard-foot{margin-top:11px;font-size:.72rem;color:var(--mut2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.agcard:hover{box-shadow:var(--shadow-md);transform:translateY(-3px);border-color:color-mix(in srgb,var(--blue) 28%,var(--bd));}
.coord2-tickets{flex:0 0 300px;position:sticky;top:78px;max-height:calc(100vh - 110px);background:var(--card);border:1px solid var(--bd);border-radius:var(--radius);box-shadow:var(--shadow);display:flex;flex-direction:column;}
.ct-h{padding:13px 15px;font-weight:700;font-size:.9rem;border-bottom:1px solid var(--bd);display:flex;align-items:center;gap:8px;}
.ct-sort{display:flex;gap:4px;padding:8px 12px;border-bottom:1px solid var(--bd);}
.ct-list{overflow-y:auto;padding:11px;flex:1;}
.ctrow{background:var(--card2);border:1px solid var(--bd);border-left:3px solid var(--danger);border-radius:9px;padding:10px 12px;margin-bottom:9px;cursor:grab;transition:border-color .15s,box-shadow .15s,transform .12s;}
.ctrow:hover{border-color:var(--blue);box-shadow:var(--shadow);transform:translateX(2px);}
.ctrow.dragging{opacity:.45;}
.ctrow-top{display:flex;align-items:center;gap:6px;margin-bottom:4px;}
.ct-pri{color:#fff;font-size:.62rem;font-weight:600;padding:1px 7px;border-radius:9px;}
.ctrow-code{margin-left:auto;color:var(--blue);font-weight:700;font-size:.74rem;}
.ctrow-title{font-size:.82rem;color:var(--tx);line-height:1.3;margin-bottom:3px;}
.ctrow-meta{font-size:.7rem;color:var(--mut2);}
@media(max-width:820px){.coord2{flex-direction:column;}.coord2-tickets{flex:1 1 auto;width:100%;position:static;max-height:none;}}
/* base de conocimiento */
.kb-item{padding:12px 15px;border-bottom:1px solid var(--bd);cursor:pointer;transition:background .12s;}
.kb-item:hover{background:var(--card2);}
.kb-it-t{font-weight:600;color:var(--tx);font-size:.9rem;margin-bottom:2px;}
.kb-content{font-size:.88rem;color:var(--tx);overflow-wrap:anywhere;line-height:1.6;}
.kb-content img{max-width:100%;height:auto;} .kb-content a{color:var(--blue);}
.kb-content table{max-width:100%;border-collapse:collapse;} .kb-content td,.kb-content th{border:1px solid var(--bd2);padding:4px 7px;}
/* login */
.login-body{display:flex;align-items:center;justify-content:center;min-height:100vh;background:linear-gradient(150deg,var(--sidebar2) 0%,var(--sidebar) 60%,#0c1830 100%);position:relative;overflow:hidden;}
.login-body::before{content:"";position:absolute;width:520px;height:520px;border-radius:50%;background:radial-gradient(circle,rgba(91,140,255,.32),transparent 65%);top:-160px;right:-120px;}
.login-body::after{content:"";position:absolute;width:460px;height:460px;border-radius:50%;background:radial-gradient(circle,rgba(86,200,240,.22),transparent 65%);bottom:-160px;left:-120px;}
.login-card{position:relative;z-index:1;background:rgba(255,255,255,.98);border-radius:20px;padding:38px 36px;width:350px;display:flex;flex-direction:column;gap:13px;text-align:center;box-shadow:0 24px 70px rgba(0,0,0,.42);}
.login-logo{font-size:2.8rem;filter:drop-shadow(0 4px 12px rgba(67,97,238,.3));} .login-card h1{font-size:1.3rem;color:#1a2336;font-weight:800;letter-spacing:-.02em;}
.login-card input{padding:12px 14px;background:#f5f8fd;color:#1a2336;border:1px solid #d7e0ee;border-radius:10px;transition:border-color .15s,box-shadow .15s;}
.login-card input:focus{outline:none;border-color:#4361ee;box-shadow:0 0 0 3px rgba(67,97,238,.16);background:#fff;}
.login-card button{padding:12px;background:var(--grad);color:#fff;border:none;border-radius:10px;cursor:pointer;font-weight:700;box-shadow:0 6px 16px rgba(67,97,238,.34);transition:transform .12s,filter .12s;}
.login-card button:hover{filter:brightness(1.06);transform:translateY(-1px);}
.login-err{background:#fee2e2;color:#991b1b;padding:10px;border-radius:9px;font-size:.84rem;}
.login-card a{color:var(--blue);text-decoration:none;}
.ms-sep{display:flex;align-items:center;gap:10px;color:#9aa4b2;font-size:.8rem;margin:4px 0;}
.ms-sep::before,.ms-sep::after{content:'';flex:1;height:1px;background:#e2e8f0;}
.ms-btn{display:flex;align-items:center;justify-content:center;gap:9px;padding:11px;border:1px solid #d7e0ee;border-radius:10px;background:#fff;color:#1a2336;font-weight:600;font-size:.88rem;}
.ms-btn:hover{background:#f5f8fd;}

/* ===== Ficha de ticket estilo InvGate (tk2) ===== */
.tk2{display:grid;grid-template-columns:1fr;gap:16px;}
.drawer.full .tk2{grid-template-columns:minmax(0,1fr) 332px;}
@media(max-width:900px){.drawer.full .tk2{grid-template-columns:1fr;}}
.tk2-main{min-width:0;display:flex;flex-direction:column;gap:16px;}
.tk2-side{display:flex;flex-direction:column;gap:14px;}
/* barra superior */
.tk2-bar{display:flex;align-items:center;gap:12px;flex-wrap:wrap;}
.tk2-assign{font-weight:700;font-size:.82rem;padding:7px 16px;border-radius:9px;}
.tk2-assign.un{background:#fde2e4;color:#c0334d;} body.theme-dark .tk2-assign.un{background:#3a1620;color:#fda4af;}
.tk2-assign.ok{background:#dcfce7;color:#15803d;} body.theme-dark .tk2-assign.ok{background:#0f2a1a;color:#86efac;}
.tk2-baract{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-left:auto;}
.tk2-chip{display:inline-flex;align-items:center;gap:5px;background:var(--card);border:1px solid var(--bd);color:var(--mut);padding:7px 13px;border-radius:9px;font-size:.82rem;cursor:pointer;font-weight:600;transition:border-color .15s,color .15s,background .15s;}
.tk2-chip:hover{border-color:var(--blue);color:var(--blue);background:var(--card2);}
.tk2-chip b{background:var(--blue);color:#fff;border-radius:9px;padding:0 7px;font-size:.74rem;}
.tk2-chip.danger{color:var(--danger);} .tk2-chip.danger:hover{border-color:var(--danger);background:rgba(226,59,70,.06);}
.tk2-chip.ok{color:#fff;background:linear-gradient(135deg,#13c08a,#0ea372);border-color:transparent;box-shadow:0 3px 9px rgba(16,185,129,.3);}
.tk2-chip.ok:hover{filter:brightness(1.05);color:#fff;}
/* menús desplegables de la barra */
.tk2-menu{position:relative;}
.tk2-pop{position:absolute;top:calc(100% + 7px);right:0;min-width:248px;max-width:340px;background:var(--card);border:1px solid var(--bd);border-radius:13px;box-shadow:var(--shadow-lg);padding:14px;z-index:40;display:none;max-height:62vh;overflow:auto;}
.tk2-pop.wide{min-width:280px;}
.tk2-pop.show{display:block;animation:fadeup .14s cubic-bezier(.22,1,.36,1);}
.tk2-pop-h{font-weight:700;font-size:.92rem;margin-bottom:10px;}
.tk2-pop-grp{font-size:.66rem;text-transform:uppercase;letter-spacing:.05em;color:var(--mut);font-weight:800;margin:10px 0 3px;padding-left:2px;}
.tk2-pop-grp:first-of-type{margin-top:0;}
.tk2-pop-item{display:block;width:100%;text-align:left;background:none;border:none;padding:8px 10px;border-radius:8px;cursor:pointer;color:var(--tx);font-size:.86rem;}
.tk2-pop-item:hover{background:var(--card2);color:var(--blue);}
/* título + código */
.tk2-title{display:flex;align-items:center;gap:14px;}
.tk2-emoji{font-size:1.9rem;line-height:1;}
.tk2-tt{flex:1;min-width:0;} .tk2-tt h2{font-size:1.35rem;font-weight:750;letter-spacing:-.02em;line-height:1.2;}
.tk2-tt .muted{font-size:.84rem;margin-top:2px;}
.tk2-code{background:var(--grad);color:#fff;font-weight:700;font-size:.86rem;padding:8px 16px;border-radius:10px;white-space:nowrap;box-shadow:0 3px 10px rgba(67,97,238,.3);}
/* fila de propiedades */
.tk2-props{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(130px,100%),1fr));gap:2px;background:var(--card);border:1px solid var(--bd);border-radius:var(--radius);overflow:hidden;box-shadow:var(--shadow);}
.tk2-prop{padding:12px 15px;border-right:1px solid var(--bd);}
.tk2-prop:last-child{border-right:none;}
.tk2-prop-l{font-size:.68rem;color:var(--mut);text-transform:uppercase;letter-spacing:.04em;font-weight:700;margin-bottom:5px;}
.tk2-prop-v{font-size:.9rem;font-weight:600;color:var(--tx);}
.tk2-isel{border:none;background:transparent;color:var(--tx);font-size:.9rem;font-weight:600;cursor:pointer;padding:2px 4px;border-radius:7px;max-width:100%;}
.tk2-isel:hover{background:var(--card2);} .tk2-isel:focus{outline:none;box-shadow:var(--ring);}
/* tarjetas */
.tk2-card{background:var(--card);border:1px solid var(--bd);border-radius:var(--radius);box-shadow:var(--shadow);padding:16px 18px;}
.tk2-card-h{font-weight:700;font-size:.95rem;margin-bottom:12px;display:flex;align-items:center;gap:8px;}
.tk2-badge{background:var(--blue);color:#fff;border-radius:9px;padding:1px 9px;font-size:.74rem;font-weight:700;}
/* mensajes de conversación */
.tk2-msg{display:flex;gap:12px;padding:12px 0;border-top:1px solid var(--bd);}
.tk2-msg:first-of-type{border-top:none;}
.tk2-mava{width:38px;height:38px;flex:0 0 38px;border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;font-weight:700;font-size:.82rem;box-shadow:0 2px 6px rgba(20,30,55,.18);}
.tk2-mava.ag{background:var(--grad);} .tk2-mava.cl{background:linear-gradient(135deg,#a855f7,#7c3aed);}
.tk2-mbody{flex:1;min-width:0;}
.tk2-msg.note .tk2-mbody{background:#fff8e6;border:1px solid #fde9a9;border-radius:10px;padding:9px 12px;}
body.theme-dark .tk2-msg.note .tk2-mbody{background:#3a2c08;border-color:#7a5b15;}
.tk2-tag{font-size:.6rem;font-weight:800;letter-spacing:.04em;padding:1px 7px;border-radius:8px;vertical-align:middle;}
.tk2-tag.ag{background:#dbeafe;color:#1e40af;} body.theme-dark .tk2-tag.ag{background:#15294d;color:#93c5fd;}
.tk2-tag.cl{background:#f3e8ff;color:#7c3aed;} body.theme-dark .tk2-tag.cl{background:#2a153f;color:#d8b4fe;}
/* panel derecho: participantes */
.tk2-part{display:flex;align-items:center;gap:10px;padding:8px 0;border-bottom:1px solid var(--bd);}
.tk2-part:last-child{border-bottom:none;}
.tk2-pava{width:34px;height:34px;flex:0 0 34px;border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;font-weight:700;font-size:.76rem;background:var(--grad-soft);}
.tk2-pava.cl{background:linear-gradient(135deg,#a855f7,#7c3aed);} .tk2-pava.ag{background:var(--grad);} .tk2-pava.hd{background:linear-gradient(135deg,#14b8a6,#0d9488);}
.tk2-pinfo{flex:1;min-width:0;line-height:1.25;}
.tk2-pinfo b{font-size:.85rem;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.tk2-pinfo small{color:var(--mut);font-size:.74rem;}
.tk2-srow{margin:9px 0;}
.tk2-srow label{display:block;font-size:.7rem;color:var(--mut);font-weight:700;text-transform:uppercase;letter-spacing:.03em;margin-bottom:4px;}
.tk2-srow select{width:100%;padding:8px 10px;background:var(--card);color:var(--tx);border:1px solid var(--bd2);border-radius:9px;font-size:.85rem;}
.tk2-srow select:focus{outline:none;border-color:var(--blue);box-shadow:var(--ring);}

/* ===== Tareas estilo InvGate (editables inline) ===== */
/* ===== Checklist de tareas (moderno) ===== */
.tk-task{display:flex;align-items:center;gap:11px;padding:8px 10px;border-radius:10px;transition:background .12s;}
.tk-task:hover{background:var(--card2);}
.tk-task.done{opacity:.65;}
.tk-chk{position:relative;flex:0 0 20px;width:20px;height:20px;cursor:pointer;display:inline-flex;}
.tk-chk input{position:absolute;opacity:0;width:100%;height:100%;cursor:pointer;margin:0;}
.tk-chk-box{position:relative;width:20px;height:20px;border:2px solid var(--bd2);border-radius:50%;transition:all .15s;display:inline-block;}
.tk-chk:hover .tk-chk-box{border-color:var(--blue);}
.tk-chk input:checked + .tk-chk-box{background:#16a34a;border-color:#16a34a;}
.tk-chk input:checked + .tk-chk-box::after{content:"";position:absolute;left:6px;top:2px;width:5px;height:10px;border:solid #fff;border-width:0 2px 2px 0;transform:rotate(45deg);}
.tk-task-b{flex:1;min-width:0;display:flex;align-items:center;gap:8px;flex-wrap:wrap;}
.tk-task-title{border:1px solid transparent;background:transparent;color:var(--tx);font-size:.9rem;font-weight:500;padding:4px 6px;border-radius:7px;flex:1;min-width:140px;}
.tk-task-title:hover{background:var(--card);} .tk-task-title:focus{outline:none;border-color:var(--blue);box-shadow:var(--ring);background:var(--card);}
.tk-task.done .tk-task-title{text-decoration:line-through;color:var(--mut2);font-weight:400;}
.tk-task-meta{display:flex;align-items:center;gap:5px;opacity:.45;transition:opacity .12s;}
.tk-task:hover .tk-task-meta,.tk-task-meta:focus-within{opacity:1;}
.tk-task-sel,.tk-task-due{border:1px solid transparent;background:transparent;color:var(--mut);font-size:.76rem;padding:3px 6px;border-radius:7px;max-width:150px;cursor:pointer;}
.tk-task-sel:hover,.tk-task-due:hover{background:var(--card);border-color:var(--bd2);}
.tk-task-sel:focus,.tk-task-due:focus{outline:none;border-color:var(--blue);box-shadow:var(--ring);background:var(--card);color:var(--tx);}
.tk-task-due.over{color:var(--danger);font-weight:600;}
.task-del{opacity:0;transition:opacity .12s;}
.tk-task:hover .task-del{opacity:1;}
/* completadas ocultas tras un toggle */
.tk-done-toggle{background:none;border:none;color:var(--mut);font-size:.8rem;font-weight:600;cursor:pointer;padding:9px 6px 4px;display:block;width:100%;text-align:left;}
.tk-done-toggle:hover{color:var(--blue);}
.tk-done-toggle::before{content:"\25B8 ";}
.tk-done-toggle.open::before{content:"\25BE ";}
.tk-done-wrap{display:none;}
.tk-done-wrap.show{display:block;}
/* colapsar la sección completa */
.tk-tasks-h{cursor:pointer;user-select:none;}
.tk-collapse{margin-left:auto;transition:transform .15s;color:var(--mut);}
.tk-tasks-h.collapsed .tk-collapse{transform:rotate(-90deg);}
#tk-tasks-body.collapsed{display:none;}
/* agregar tarea */
.tk-task-add{display:flex;flex-direction:column;gap:8px;margin-top:10px;padding:10px 6px 0;border-top:1px dashed var(--bd2);}
.tk-task-add>input{padding:8px 10px;background:var(--card);color:var(--tx);border:1px solid var(--bd2);border-radius:9px;font-size:.86rem;}
.tk-task-add .tk-task-meta{gap:8px;opacity:1;}
.tk-task-add #nt-due{padding:6px 8px;border:1px solid var(--bd2);border-radius:8px;background:var(--card);color:var(--tx);font-size:.82rem;}

/* ===== Gamificación ===== */
.gm-summary{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(170px,100%),1fr));gap:15px;margin-bottom:20px;}
.gm-card{background:var(--card);border:1px solid var(--bd);border-radius:var(--radius);padding:18px 20px;box-shadow:var(--shadow);position:relative;overflow:hidden;}
.gm-card .gm-ico{position:absolute;right:14px;top:12px;font-size:1.5rem;opacity:.5;}
.gm-card .gm-n{font-size:2.1rem;font-weight:800;color:var(--tx);line-height:1;letter-spacing:-.02em;}
.gm-card .gm-l{font-size:.8rem;color:var(--mut);margin-top:6px;font-weight:500;}
.gm-card.hero{background:var(--grad);border-color:transparent;color:#fff;}
.gm-card.hero .gm-n,.gm-card.hero .gm-l{color:#fff;}
.podium{display:flex;align-items:flex-end;justify-content:center;gap:14px;margin:6px 0 24px;flex-wrap:wrap;}
.pod{display:flex;flex-direction:column;align-items:center;gap:8px;background:var(--card);border:1px solid var(--bd);border-radius:var(--radius);padding:16px 18px;box-shadow:var(--shadow);width:150px;transition:transform .14s;}
.pod:hover{transform:translateY(-3px);box-shadow:var(--shadow-md);}
.pod-1{order:2;border-top:4px solid #f4b400;transform:scale(1.06);} .pod-1:hover{transform:scale(1.06) translateY(-3px);}
.pod-2{order:1;border-top:4px solid #b8c2cc;} .pod-3{order:3;border-top:4px solid #cd7f32;}
.pod-medal{font-size:1.7rem;}
.pod-ava{width:56px;height:56px;border-radius:50%;background:var(--grad-soft);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:800;font-size:1.3rem;box-shadow:0 4px 12px rgba(20,30,55,.22);}
.pod-name{font-weight:650;font-size:.88rem;text-align:center;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:130px;}
.pod-pts{font-size:1.15rem;font-weight:800;color:var(--blue);}
.pod-pts small{font-size:.7rem;color:var(--mut);font-weight:500;}
.rk-pos{font-weight:800;color:var(--mut2);width:1%;text-align:center;}
.grid tr.rank-me{background:color-mix(in srgb,var(--blue) 10%,var(--card));}
.grid tr.rank-me td{font-weight:600;}
.rk-ava{width:30px;height:30px;border-radius:50%;background:var(--grad-soft);color:#fff;display:inline-flex;align-items:center;justify-content:center;font-weight:700;font-size:.76rem;vertical-align:middle;margin-right:9px;}
.badge-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(min(160px,100%),1fr));gap:14px;}
.badge-tile{background:var(--card);border:1px solid var(--bd);border-radius:var(--radius);padding:18px 14px;text-align:center;box-shadow:var(--shadow);transition:transform .14s,box-shadow .14s;}
.badge-tile:hover{transform:translateY(-3px);box-shadow:var(--shadow-md);}
.badge-tile.earned{border-color:#f4b400;box-shadow:0 0 0 1px #f4b400 inset,var(--shadow);}
.badge-tile.locked{opacity:.55;filter:grayscale(.6);}
.badge-emo{font-size:2.4rem;line-height:1;}
.badge-nm{font-weight:650;font-size:.88rem;margin-top:8px;}
.badge-ds{font-size:.74rem;color:var(--mut);margin-top:3px;}
.badge-th{font-size:.72rem;color:var(--blue);margin-top:6px;font-weight:600;}
.quest{background:var(--card);border:1px solid var(--bd);border-radius:var(--radius);padding:15px 17px;box-shadow:var(--shadow);margin-bottom:12px;}
.quest.done{border-color:var(--ok);}
.quest-top{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-bottom:9px;}
.quest-nm{font-weight:650;font-size:.92rem;}
.quest-rw{font-size:.76rem;color:var(--blue);font-weight:600;white-space:nowrap;}
.qbar{height:10px;background:var(--card2);border-radius:8px;overflow:hidden;}
.qbar>span{display:block;height:100%;background:var(--grad-soft);border-radius:8px;transition:width .4s;}
.quest.done .qbar>span{background:linear-gradient(90deg,#16a34a,#34d399);}
.quest-meta{display:flex;justify-content:space-between;font-size:.74rem;color:var(--mut);margin-top:6px;}

/* coordinador: asignar por toque (móvil y escritorio) */
.assign-bar{position:sticky;top:64px;z-index:25;display:flex;align-items:center;justify-content:space-between;gap:12px;background:var(--grad);color:#fff;padding:11px 16px;border-radius:11px;margin-bottom:14px;box-shadow:var(--shadow-md);font-size:.9rem;font-weight:600;}
.assign-bar .btn.ghost{background:rgba(255,255,255,.18);color:#fff;border-color:rgba(255,255,255,.4);}
.ct-assign{margin-top:9px;width:100%;background:var(--card);border:1px solid var(--bd2);color:var(--blue);font-weight:600;border-radius:8px;padding:7px;cursor:pointer;font-size:.8rem;}
.ct-assign:hover{background:var(--card2);border-color:var(--blue);}
.ctrow.picking{border-color:var(--blue);box-shadow:0 0 0 2px var(--blue) inset;}
.agcard-pick{display:none;margin-top:10px;text-align:center;font-weight:700;color:var(--blue);font-size:.84rem;border-top:1px dashed var(--blue);padding-top:9px;}
body.assigning .agcard{border-color:var(--blue);cursor:pointer;}
body.assigning .agcard-pick{display:block;}
body.assigning .agcard:hover{background:color-mix(in srgb,var(--blue) 9%,var(--card));}

/* responsive */
@media(max-width:820px){
  /* CINTURÓN ANTI-DESBORDE: nada puede ser más ancho que la pantalla (solo en vista móvil) */
  html,body{overflow-x:clip;max-width:100%;}
  .layout,.content,.main,.content-top{min-width:0;max-width:100%;}
  .main{overflow-x:clip;}

  .sidebar{position:fixed;left:-260px;width:260px;z-index:50;transition:left .22s;box-shadow:0 0 40px rgba(0,0,0,.4);}
  body.side-open .sidebar{left:0;}
  body.side-open::after{content:"";position:fixed;inset:0;background:rgba(15,23,42,.45);z-index:49;}
  .burger{display:block;font-size:1.5rem;padding:4px 8px;margin:-4px 0;flex:0 0 auto;}
  .main{padding:14px;}
  .content-top{padding:10px 12px;gap:8px;}
  .content-title{display:none;}                 /* el buscador necesita el espacio */
  /* el buscador puede encoger (su input tenía ancho mínimo intrínseco) */
  .top-search{max-width:none;flex:1 1 auto;min-width:0;margin-left:0;padding:7px 12px;gap:6px;}
  .top-search input{min-width:0;width:100%;font-size:16px;}
  .top-search>span[title]{display:none;}                /* la insignia Ctrl K no cabe */
  .content-top{gap:7px;flex-wrap:nowrap;}
  /* Topbar móvil MINIMAL: solo ☰ + buscador + campanita + luna chica.
     Estado y ranking viven en el panel izquierdo (☰). */
  .pres-wrap,#tk-points,.top-user,.btn-new{display:none!important;}
  #theme-top{flex:0 0 auto;width:34px;height:34px;font-size:.85rem;padding:0;}
  .top-bell{flex:0 0 auto;}
  #tk-pal{position:fixed!important;left:8px!important;right:8px!important;top:64px!important;min-width:0!important;max-height:72vh!important;}
  .side-mext{display:block;}
  /* "Nueva solicitud" pasa a botón solo-ícono para no desbordar */
  .btn-new{margin-left:0;padding:9px 11px;gap:0;font-size:0;flex:0 0 auto;}
  .btn-new span{font-size:1.15rem;}
  /* targets táctiles cómodos */
  .side-nav a{padding:13px 14px;font-size:1rem;}
  .btn,.chip,.inbox-tab,.tk2-chip,.cs-btn,.ct-assign,.tk2-pop-item,.qa{min-height:42px;display:inline-flex;align-items:center;}
  .tk2-pop-item{min-height:40px;}
  /* iOS: inputs ≥16px evitan el zoom automático al enfocar */
  input,select,textarea{font-size:16px;}
  .kpi-row{grid-template-columns:1fr 1fr;}
  .dash-hero-n{font-size:3.2rem;}
  .assign-bar{top:58px;}
  /* la ficha a pantalla completa ocupa todo el alto en móvil */
  .drawer.full{width:100vw;max-width:100vw;height:100vh;height:100dvh;top:0;left:0;transform:translateX(100%);border-radius:0;}
  .drawer.full.open{transform:translateX(0);}
  .drawer{width:100vw;max-width:100vw;}
  .drawer.full .detail-head,.drawer .detail-head{padding:14px 16px;}
  .drawer .detail-body,.drawer.full .detail-body{padding:14px;}

  /* TABLAS -> TARJETAS apiladas (sin scroll horizontal) */
  .list-card,.card{overflow:visible;}
  .grid thead{display:none;}
  .grid,.grid tbody,.grid tr,.grid td{display:block;width:auto;}
  .grid tr{background:var(--card);border:1px solid var(--bd);border-radius:12px;margin:0 0 11px;padding:11px 14px;box-shadow:var(--shadow);}
  .grid tbody tr:hover{background:var(--card);}
  .grid tbody tr:last-child td{border-bottom:none;}
  .grid td{border:none!important;padding:4px 0;white-space:normal;text-align:left!important;max-width:none!important;}
  .grid td[data-label]::before{content:attr(data-label);display:block;color:var(--mut);font-size:.66rem;font-weight:800;text-transform:uppercase;letter-spacing:.04em;margin-bottom:1px;}
  /* selección múltiple en móvil: checkbox visible y táctil en cada tarjeta */
  .grid td.t-chk-cell{display:flex!important;flex-direction:row-reverse;justify-content:flex-start;align-items:center;gap:9px;padding:0 0 9px!important;margin-bottom:7px;border-bottom:1px dashed var(--bd)!important;}
  .grid td.t-chk-cell::before{margin-bottom:0;}
  .grid td.t-chk-cell input{width:22px;height:22px;accent-color:var(--blue);}
  /* barra de acciones masivas como barra fija inferior, cómoda con el pulgar */
  .bulkbar{position:fixed;left:0;right:0;bottom:0;z-index:60;margin:0;border-radius:14px 14px 0 0;justify-content:center;box-shadow:0 -8px 26px rgba(15,23,42,.22);max-height:46vh;overflow:auto;}
  .bulkbar .btn,.bulkbar select{flex:1 1 40%;min-width:0;justify-content:center;}
  .grid td.ttl{font-size:1rem;font-weight:650;}
  .grid td.code{font-size:.92rem;}
  .pager{flex-wrap:wrap;}

  /* Tablas densas de configuración/reportes: NO se vuelven tarjetas; scroll horizontal contenido */
  .tscroll{overflow-x:auto;-webkit-overflow-scrolling:touch;}
  .tscroll .grid{display:table;width:auto;min-width:100%;}
  .tscroll .grid thead{display:table-header-group;}
  .tscroll .grid tbody{display:table-row-group;}
  .tscroll .grid tr{display:table-row;background:none;border:none;border-radius:0;margin:0;padding:0;box-shadow:none;}
  .tscroll .grid td{display:table-cell;border:none;border-bottom:1px solid var(--bd)!important;padding:10px 12px!important;white-space:nowrap;text-align:left!important;max-width:none!important;}
  .tscroll .grid td::before{display:none!important;}
  .tscroll .grid td.t-chk-cell{display:table-cell;}

  /* ====== FICHA (tk2) EN MÓVIL ====== */
  /* Vista ACOPLADA (al abrir desde búsqueda/lista): nunca más ancha que la pantalla */
  .drawer.docked{width:100%!important;max-width:100%!important;position:static!important;transform:none!important;height:auto!important;}
  .drawer.docked .detail-head{position:static!important;flex-wrap:wrap;padding:10px 12px!important;gap:8px;border-radius:11px;}
  #d-back{font-size:.82rem!important;padding:0 10px!important;height:34px;}
  #d-title{min-width:0;flex:1 1 100%;order:3;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:.92rem;}
  .drawer.docked .drawer-actions{margin-left:auto;}
  .drawer.docked .detail-body{padding:0!important;}
  .drawer.docked .tk2{grid-template-columns:1fr!important;}
  /* chips informativos (fechas, 1ª resp, SLA) compactos y sin desbordar */
  .tk2-bar .tk2-chip{max-width:100%;overflow:hidden;text-overflow:ellipsis;font-size:.76rem;padding:7px 10px;}
  /* chips de estado de la lista: carrusel horizontal en vez de torre */
  .chips{flex-wrap:nowrap;overflow-x:auto;-webkit-overflow-scrolling:touch;padding-bottom:6px;scrollbar-width:none;}
  .chips::-webkit-scrollbar{display:none;}
  .chips .chip{flex:0 0 auto;white-space:nowrap;}
  .tk2{gap:12px;}
  /* barra de acciones: el bloque de chips baja a una fila propia y se reparte */
  .tk2-bar{gap:8px;}
  .tk2-baract{margin-left:0;width:100%;gap:7px;}
  .tk2-baract .tk2-menu{flex:1 1 auto;}
  .tk2-baract .tk2-chip{flex:1 1 auto;width:100%;justify-content:center;padding:11px 10px;}
  .tk2-assign{width:100%;text-align:center;}
  /* título y código se acomodan sin desbordar */
  .tk2-title{flex-wrap:wrap;gap:8px;}
  .tk2-code{font-size:.78rem;padding:6px 12px;order:2;}
  /* propiedades en 2 columnas, separadores horizontales */
  .tk2-props{grid-template-columns:1fr 1fr;}
  .tk2-prop{border-right:1px solid var(--bd);border-bottom:1px solid var(--bd);}
  .tk2-prop:nth-child(even){border-right:none;}
  body.ticket-open .drawer-backdrop{display:none!important;}
  /* la cabecera de página y la barra de filtros no aparecen con el ticket abierto */
  body.ticket-open .page-head,body.ticket-open .status-chips,body.ticket-open .bulkbar{display:none!important;}

  /* ====== MENÚS/POPOVERS COMO HOJA INFERIOR (bottom-sheet) ====== */
  .tk2-menu{position:static;}
  .tk2-pop,.tk2-pop.wide{
    position:fixed;left:0;right:0;bottom:0;top:auto;
    width:100%;max-width:100%;min-width:0;
    max-height:82vh;border-radius:18px 18px 0 0;
    padding:16px 16px calc(16px + env(safe-area-inset-bottom,0));
    box-shadow:0 -12px 40px rgba(15,23,42,.28);
  }
  .tk2-pop.show{animation:sheetup .2s cubic-bezier(.22,1,.36,1);}
  /* asa superior + telón para que se entienda como hoja modal */
  .tk2-pop::before{content:"";position:absolute;top:7px;left:50%;transform:translateX(-50%);width:38px;height:4px;border-radius:3px;background:var(--bd2);}
  .tk2-pop-h{font-size:1rem;margin:10px 0 12px;}
  .tk2-pop-item{padding:12px 12px;font-size:.95rem;}

  /* ====== TAREAS: controles apilados y cómodos (táctil: sin hover) ====== */
  .tk-task{padding:11px 8px;gap:11px;align-items:flex-start;}
  .tk-task-b{flex-direction:column;align-items:stretch;}
  .tk-task-title{font-size:1rem;padding:6px 8px;}
  .tk-task-meta{width:100%;gap:8px;opacity:1;flex-wrap:wrap;}
  .tk-task-sel,.tk-task-due{max-width:none;flex:1 1 100%;width:100%;font-size:16px;padding:10px 10px;border-color:var(--bd2);background:var(--card);color:var(--tx);}
  .tk-task-add #nt-due{width:100%;font-size:16px;padding:10px;}
  .tk-task-add>input{font-size:16px;}
  .tk-task-add .btn{width:100%;justify-content:center;}
  .task-del{opacity:1;min-width:40px;min-height:40px;font-size:1.4rem;flex:0 0 40px;}

  /* participantes: selects a ancho completo */
  .tk2-srow select{font-size:16px;padding:11px 10px;}

  /* caja de respuesta: botón a ancho completo, tipos cómodos */
  .reply-row{gap:10px 14px;}
  .reply-box .reply-rich{font-size:16px;}
  .reply-row .rtype{flex:1 1 44%;font-size:.9rem;}
  .reply-row .btn{margin-left:0;width:100%;order:3;justify-content:center;}
  .tpl-wrap{order:-1;width:100%;}
  .tpl-wrap>.btn{width:100%;justify-content:center;}
  .tpl-pop{position:fixed;left:0;right:0;bottom:0;top:auto;width:100%;max-width:100%;max-height:70vh;border-radius:16px 16px 0 0;padding:14px;box-shadow:0 -10px 34px rgba(15,23,42,.26);}
  .tpl-it{padding:12px 10px;font-size:.95rem;}

  /* ====== MODAL DE INVENTARIO (.amodal) EN MÓVIL ====== */
  .amodal{padding:0!important;align-items:flex-end!important;}
  .abox{max-width:100%!important;border-radius:18px 18px 0 0!important;max-height:92vh;overflow:auto;}
}
@keyframes sheetup{from{transform:translateY(100%);}to{transform:translateY(0);}}

/* Teléfonos angostos: inputs/selects de formularios con min-width inline a ancho completo (evita desborde) */
@media(max-width:560px){
  .card input[style*="min-width"],.card select[style*="min-width"]{min-width:0!important;width:100%!important;}
}

/* Evitar desbordes horizontales por texto largo (URLs, códigos) y por grids */
.msg-b,.tk2-mbody,.mw-c-title,.tk2-prop-v,.bell-b{overflow-wrap:anywhere;word-break:break-word;}
.tk2-main,.tk2-side{min-width:0;}

/* ====== PWA / pantallas de alta resolución: áreas seguras (notch + barra inferior) ====== */
@media(max-width:820px){
  /* la cabecera no queda bajo el notch / barra de estado */
  .content-top{padding-top:calc(10px + env(safe-area-inset-top,0px));}
  .sidebar{padding-top:env(safe-area-inset-top,0px);}
  /* respeta los costados con notch en horizontal */
  .main{padding-left:calc(14px + env(safe-area-inset-left,0px));padding-right:calc(14px + env(safe-area-inset-right,0px));}
  /* la ficha a pantalla completa: cabecera bajo el notch y fin del contenido sobre el home indicator */
  .drawer.full .detail-head{padding-top:calc(14px + env(safe-area-inset-top,0px));}
  .drawer.full .detail-body{padding-bottom:calc(16px + env(safe-area-inset-bottom,0px));}
  /* barras/hojas fijas inferiores: separadas del home indicator */
  .bulkbar{padding-bottom:calc(11px + env(safe-area-inset-bottom,0px));}
  .tpl-pop{padding-bottom:calc(14px + env(safe-area-inset-bottom,0px));}
  .tk2-pop,.tk2-pop.wide{padding-bottom:calc(16px + env(safe-area-inset-bottom,0px));}
  .abox{padding-bottom:env(safe-area-inset-bottom,0px);}
}

/* ===== Pausa de SLA (En espera) ===== */
.hold-banner{display:flex;align-items:center;gap:10px;margin:10px 0;padding:10px 14px;border-radius:10px;
  background:linear-gradient(90deg,rgba(217,119,6,.14),rgba(217,119,6,.05));border:1px solid rgba(217,119,6,.4);}
.hold-banner .hold-ic{font-size:1.25rem;line-height:1;}
.hold-banner .hold-tx{flex:1;min-width:0;font-size:.86rem;color:var(--tx);}
.hold-banner .hold-tx b{color:#b45309;}
.hold-banner .btn{flex-shrink:0;}

/* ===== Presencia del técnico (topbar) ===== */
.pres-wrap{position:relative;}
.pres-btn{display:inline-flex;align-items:center;gap:6px;background:var(--card);border:1px solid var(--bd2);
  color:var(--tx);border-radius:999px;padding:6px 12px;font-size:.8rem;font-weight:600;cursor:pointer;white-space:nowrap;}
.pres-btn.busy{border-color:rgba(217,119,6,.5);background:rgba(217,119,6,.10);color:#b45309;}
.pres-pop{position:absolute;top:calc(100% + 6px);right:0;z-index:60;min-width:180px;background:var(--card);
  border:1px solid var(--bd2);border-radius:10px;box-shadow:0 10px 30px rgba(0,0,0,.18);padding:6px;display:none;}
.pres-pop.show{display:block;}
.pres-pop button{display:block;width:100%;text-align:left;background:none;border:0;color:var(--tx);
  padding:9px 12px;border-radius:7px;font-size:.84rem;cursor:pointer;}
.pres-pop button:hover{background:var(--bg2,rgba(127,127,127,.12));}
@media (max-width:720px){.pres-btn span.lbl{display:none;}}

/* ===== Modal "Poner en espera" ===== */
.hold-modal{position:fixed;inset:0;z-index:200;background:rgba(0,0,0,.45);display:flex;align-items:center;
  justify-content:center;padding:18px;backdrop-filter:blur(2px);}
.hold-modal-box{background:var(--card);border:1px solid var(--bd2);border-radius:14px;width:min(420px,100%);
  padding:20px 20px 16px;box-shadow:0 20px 60px rgba(0,0,0,.35);}
.hold-modal-box h3{margin:0;font-size:1.05rem;color:var(--tx);}
.hold-modal-box .hm-l{display:block;font-size:.76rem;font-weight:600;color:var(--mut2,#647088);margin:10px 0 4px;}
.hold-modal-box .hm-in{width:100%;padding:9px 11px;border:1px solid var(--bd2);border-radius:9px;
  background:var(--bg,var(--card));color:var(--tx);font-size:.9rem;}
.hold-modal-act{display:flex;justify-content:flex-end;gap:8px;margin-top:16px;}

/* ===== Procesos en móvil: inputs ≥16px (evita zoom iOS) + ficha cómoda ===== */
@media (max-width:640px){
  .proc-f input,.proc-f select,.proc-f textarea{font-size:16px;}
  .proc-card .tk2-card-h{flex-wrap:wrap;}
  .proc-vals{font-size:.86rem;}
}

/* Árbol en cascada (combos dependientes) */
.tree-casc select{width:auto !important;max-width:100%;display:inline-block;margin:0 6px 5px 0;vertical-align:middle;}

/* Barra de progreso de tareas en el cuerpo del ticket */
.tk-prog{display:inline-block;width:120px;height:7px;border-radius:6px;background:var(--bd2);margin-left:10px;vertical-align:middle;overflow:hidden;}
.tk-prog-bar{display:block;height:100%;background:#16a34a;border-radius:6px;transition:width .3s;}

th.srt{cursor:pointer;user-select:none;white-space:nowrap;}
th.srt:hover{color:var(--blue);}

/* ===== Modal selector Usuarios / Grupos ===== */
.pick-modal{position:fixed;inset:0;z-index:210;background:rgba(0,0,0,.45);display:none;align-items:flex-start;justify-content:center;padding:40px 16px;backdrop-filter:blur(2px);}
.pick-modal.show{display:flex;}
.pick-box{background:var(--card);border:1px solid var(--bd2);border-radius:14px;width:min(460px,100%);max-height:70vh;display:flex;flex-direction:column;box-shadow:0 20px 60px rgba(0,0,0,.35);overflow:hidden;}
.pick-head{display:flex;align-items:center;justify-content:space-between;padding:10px 12px;border-bottom:1px solid var(--bd);}
.pick-tabs{display:flex;gap:6px;}
.pick-tabs button{background:var(--card2);border:1px solid var(--bd2);color:var(--mut);border-radius:999px;padding:5px 13px;font-size:.82rem;cursor:pointer;font-weight:600;}
.pick-tabs button.on{background:var(--blue);border-color:var(--blue);color:#fff;}
.pick-box>#pick-q{margin:10px 12px;padding:9px 11px;border:1px solid var(--bd2);border-radius:9px;background:var(--card);color:var(--tx);font-size:.9rem;}
.pick-list{overflow:auto;padding:0 8px 10px;flex:1;}
.pick-item{padding:9px 11px;border-radius:8px;cursor:pointer;font-size:.86rem;color:var(--tx);}
.pick-item:hover{background:var(--card2);}
.pick-gtag{background:#e9d5ff;color:#6b21a8;border-radius:6px;padding:0 7px;font-size:.68rem;font-weight:700;margin-left:4px;}

/* ===== Menú: encabezados de sección ===== */
.side-sec{padding:11px 13px 3px;font-size:.64rem;font-weight:800;letter-spacing:.09em;text-transform:uppercase;color:var(--side-mut);user-select:none;flex:0 0 auto;}
.side-nav .side-sec:first-child{padding-top:3px;}

/* ===== Toasts (avisos no bloqueantes, abajo a la derecha) ===== */
#tk-toasts{position:fixed;bottom:18px;right:18px;z-index:420;display:flex;flex-direction:column;gap:8px;pointer-events:none;}
.tk-toast{background:var(--card);border:1px solid var(--bd2);border-left:3px solid var(--blue);color:var(--tx);padding:11px 15px;border-radius:11px;box-shadow:var(--shadow-lg);font-size:.86rem;max-width:340px;animation:tk-toast-in .22s ease;pointer-events:auto;}
.tk-toast.ok{border-left-color:var(--ok);}
.tk-toast.err{border-left-color:var(--danger);}
.tk-toast.out{opacity:0;transform:translateY(8px);transition:opacity .3s,transform .3s;}
@keyframes tk-toast-in{from{opacity:0;transform:translateY(10px);}to{opacity:1;transform:none;}}

/* ===== Paleta global Ctrl+K ===== */
.pal-modal{position:fixed;inset:0;z-index:320;background:rgba(10,18,40,.5);display:none;align-items:flex-start;justify-content:center;padding:11vh 16px 16px;backdrop-filter:blur(3px);}
.pal-modal.show{display:flex;}
.pal-box{width:min(720px,100%);background:var(--card);border:1px solid var(--bd);border-radius:16px;box-shadow:0 30px 70px -18px rgba(8,15,38,.55);overflow:hidden;display:flex;flex-direction:column;max-height:74vh;animation:tk-toast-in .18s ease;}
#tk-pal-q{width:100%;border:none!important;outline:none!important;box-shadow:none!important;background:transparent;color:var(--tx);font-size:1.02rem;padding:16px 18px;border-bottom:1px solid var(--bd)!important;border-radius:0;}
.pal-it{font-size:.9rem;padding:10px 12px;border-radius:10px;margin:0 6px;}
.pal-it.on{background:color-mix(in srgb,var(--blue) 9%,var(--card));}
.pal-box>input{border:none;outline:none;background:transparent;color:var(--tx);padding:16px 18px;font-size:1rem;border-bottom:1px solid var(--bd);font-family:inherit;}
.pal-list{overflow:auto;padding:6px;flex:1;}
.pal-grp{font-size:.66rem;font-weight:800;letter-spacing:.06em;text-transform:uppercase;color:var(--mut2);padding:9px 12px 3px;}
.pal-it{display:flex;align-items:center;gap:10px;padding:9px 12px;border-radius:9px;cursor:pointer;font-size:.88rem;color:var(--tx);}
.pal-it.on{background:color-mix(in srgb,var(--blue) 10%,var(--card));}
.pal-it small{color:var(--mut);}
.pal-hint{padding:9px 15px;border-top:1px solid var(--bd);color:var(--mut2);font-size:.72rem;display:flex;gap:16px;}

/* ===== Estados vacíos ===== */
.tk-empty{padding:34px 20px;text-align:center;color:var(--mut);}
.tk-empty .em{font-size:2rem;display:block;margin-bottom:8px;}
.tk-empty button{margin-top:10px;}